PROBLEM SOLVING

WHAT METHODOLOGY?

1. LEARN BY YOURSELF & CHALLENGE YOUR WAY OF DOING

 

WHY

 

'Continuous improvement' is nothing else than to commit all your teammates in the identification, then solving of all problems. Starting first with the most impacting ones, continuing with all small problems. The worst situation is when you do not have anymore problems to solve

"A problem can only be understood on the workplace, the place where the value is created, where the work is done, where the operators are, where problems occur."

HOW

  1. Go on the field, where the action & added value is done, do it on paper board, gather all persons linked to the problem.

  2. Take real situation (real defective pieces, where it happens...). Encourage teams to speak with data.

  3. React as soon as the problem (don’t wait). The reaction speed must be directed to the customers, external or internal.

  4. Attitude: curious, logical, concrete, don’t judge too quickly.

  5. Through different practices, management encourages team-members feedbacks, opinions...

  6. Managers request problems & difficulties to be raised.

WHAT

The technique for defect detection must encourage the organization to "see" problems. The goal is to improve responsiveness on solving problems. The problem solving tool must treat the problems at the right level, according to their severity. Therefore, the whole factory must be involved. Finally, the implementation of relevant detection system will help to prevent the spread of defects.
Methodology to understand a problem: its cause, solving it and making sure it won’t happen again has 8 steps.

  • Qualify the problem: team definition (1) & qualification (2)

  • Plan action: immediate action & customer protection (3) & root cause analysis using 5M & 5 why (4)

  • Do: set up corrective actions (5)

  • Check: validate the efficiency of the actions (6)

  • Act: duplicate, share & capitalize (7), congratulate the team (8)

BENEFIT

The main advantages of the problem solving tool are the reaction rate, which forces to provide a response to the problem in a very short time, and the involvement of all people in the detection.

  • Let's see problems as an opportunity for improvement

  • Rapid improvement in quality results

2. COPY & IMPROVE ASSOCIATED BEST PRACTICES

 
Practice from: DPR

Contact: None

What: How design a problem collection board

Gains: Action oriented

Assessment level: Opex, P4 from D to C

Practice from: CI team

Contact: Jean Sebastien POILLON

What: Life of a problem in Decathlon

Gains: Clarify the process

Assessment level: Opex, P4

Practice from: DPR

Contact: None

What: Pareto diagram

Gains: Permit to prioritize problems

Assessment level: Opex, P4

3. GO FURTHER WITH OUR COACHING OFFER

Please contact : AML factory

 

4. VALIDATE YOUR SKILLS

Competency = To promote problem solving methodology [DPS]

 

5. EVALUATE YOUR ORGANIZATION

Assessment = OPEX

Chapter = P4

 

6. SHARE WITH US YOUR PRACTICE

 
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