PROBLEM SOLVING

HOW

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1. Go on the field, where the action & added value is done, do it on paper board, gather all persons linked to the problem.

2. Take real situation (real defective pieces, where it happens...). Encourage teams to speak with data.

3. React as soon as the problem (don’t wait). The reaction speed must be directed to the customers, external or internal.

4. Attitude: curious, logical, concrete, don’t judge too quickly.

5. Through different practices, management encourages team-members feedbacks, opinions...

6. Managers request problems & difficulties to be raised.

WHAT

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The technique for defect detection must encourage the organization to "see" problems. The goal is to improve responsiveness on solving problems. The problem solving tool must treat the problems at the right level, according to their severity. Therefore, the whole factory must be involved. Finally, the implementation of relevant detection system will help to prevent the spread of defects.
Methodology to understand a problem: its cause, solving it and making sure it won’t happen again has 8 steps.

• Qualify the problem: team definition (1) & qualification (2)

• Plan action: immediate action & customer protection (3) & root cause analysis using 5M & 5 why (4)

• Do: set up corrective actions (5)

• Check: validate the efficiency of the actions (6)

• Act: duplicate, share & capitalize (7), congratulate the team (8)

BENEFIT

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The main advantages of the problem solving tool are the reaction rate, which forces to provide a response to the problem in a very short time, and the involvement of all people in the detection.

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• Let's see problems as an opportunity for improvement

• Rapid improvement in quality results